Katherine Noyes | April 30th, 2009 - 06:51 AM
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Even during the best of times, it’s far more costly to acquire a new customer than it is to keep an existing one. But during a recession? The disparity can become monumental as cash-strapped potential buyers hold their wallets close in their efforts to save money.
Each lost customer, meanwhile, is a step closer to disaster for small businesses. So it’s more important than ever to do everything you can to hang onto the customers who have already chosen to buy from you before. It’s time to count your blessings, in other words, and do what you can to keep them. And that, in turn, is where direct marketing can help.
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