Small Business Marketing Guide - DIY (do-it-yourself) BRAND MARKETING STRATEGIES to HELP YOU GROW YOUR BUSINESS

Brands often feel like that best friend you had in kindergarten that you kept in touch with through college and beyond… you’ve grown up with them… remember the awesome adventures you had together, trouble you got in together… and those things they did that you thought you’d never forgive. Even if it was something as silly as taking the last red lollipop, knowing it was your favorite. But you made it through… until they made friends with your mortal enemy… but sure, after a week of not talking, somehow you worked things out and are friends again.

Silly isn’t it? But i often see brands and my relationships with them like friendships or acquaintances. Each one has a personality of it own… is constantly evolving… and sometimes totally rubs me the wrong way. But the most important thing is ~ there is no real constant. If the brand is too stagnant, i may outgrow it or get bored and move in. If it moves to fast, i may hate it for one phase, but love it again as it comes closer to my tastes.

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A good brand is not simply a great logo, or a beautiful brochure, or a cool website. The essence of a good brand is a great customer experience.

My favorite example of a company with a great customer experience—aside from Apple—is Threadless, an online T-shirt store. The T-shirts are fashionable and well-made. But more importantly, the customer experience is memorable, enjoyable, and delightful.

Fostering great customer experiences is much harder to do than creating beautifully-designed marketing materials. Here’s what you can learn from Threadless:

1. Show customers you actually listen
Instead of an after-thought, customer feedback is the backbone of Threadless.

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Several times a year I get asked the same basic question about how to choose a brand name for your business or a product. The question (or some variation of it) is:

“Is it better to choose a descriptive name, or is it better to make up some unique word that never existed before?”

There are different schools of thought on this question. Let’s look at the pros and cons of each side.

DESCRIPTIVE NAME

A descriptive name is something like “Mary’s Bakery” or “Toledo Plumbing.” Names like these have several advantages:

• Inexpensive to convey what business you are in — You don’t have to spend a lot of money on advertising to establish a brand identity that the public will come to know and recognize for the line of business you are in. With a name like “Smith’s Towing,” for instance, people will know exactly what your company does based on the name alone.

• Easy to think up — You don’t typically need to go through the expense of hiring a brand naming consultant. For a small business on a tight budget, a naming consultant may be out of reach, and the task of thinking up a unique name on your own too daunting. No wonder so many small businesses opt for simplicity, choosing something like “Sally’s Candies” or a similar descriptive name.

• Easier to get found in the search engines – If your business name is Toledo Plumbing, you already have a natural advantage for getting found when someone searches for Toledo plumbing companies.

But of course you have to weigh these advantages against the negatives of using a descriptive name — and there are indeed some downsides.

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Pinkberry frozen yogurt has been spotted in the hands of famous people from Paris Hilton to Mike Tyson; it’s appeared in television shows like “Saturday Night Live” and within celebrity gossip magazines like Us Weekly and People. How did a frozen yogurt company achieve such pop culture street cred in such a short span of time? Rockstar branding.

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In this Web 2.0, user-generated, Open-Source, social-networking world, it’s so easy to forget that just because something can be done doesn’t mean it should be done. All branding, no matter whether it’s on a billboard, blog, website, or Twitter, should adhere to these simple principles. Here are nine keys to the art of branding.

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